FAQs

Easy. Just give me a call to discuss the problem, or email some details and we can arrange a time suitable for yourself and myself to meet on site.

First, I do an inspection of the site. In most cases, this can be carried out by use of meters and a visual inspection (larger problems may require a distractive survey, to fuller understand the issue). This takes 1 to 2 hours for the average, but can take longer dependent on the size of the property and the extent of the problem. This will be followed by a detailed written report and quotes for fixing the problem.

I can give indications. However, it is always best for me to see the problem, or send me a small video or photos.

Most of the times, yes. But, some people prefer to move out or go on holiday. Most treatments involve chemicals, which must be left alone for 8 hours after treatment. There can be a lot of dust.

The fluids are mostly water based and have little smell.

All companies offer a 20 or 30 year guarantee for damp and timber treatments and 10 years for waterproofing. This can be backed-up though insurance.

In most cases the property is guaranteed, not the owner.

Always best to start by getting in touch with the company that did the works and see what they recommend in the event of the issue. If they no longer exist, then seek advice from a qualified damp and timber specialist.